Q and A on the Ecolocal market


You just registered  on the Coop CSUR  Ecolocal Market , you have questions ?

Here are the most common questions and answers that will be helping you.

Q: When do I place my order?
R: You can add products in your basket anytime, but you'll need to CONFIRM your order before midnight , monday night, to get your order the next thursday.  

Q: How and when do I pay for my order?
R:  Bank levy the next monday, after getting your order. You'll need to send a cheque specimen to comptabilite@csur.ca . You can also pay with your credit card, there will be a 3$ fee for each transaction. You'll need to call to give your credit card informations at (450)451-2787 ext.2

Q: Do you deliver at home ?
R: Yes ! Everywhere in Vaudreuil-Soulanges and Salaberry de Valleyfield.

Q: Are there fees for home delivery ?
R: Orders of over 125$ are delivered for free and a 8$ fee is charged for orders of less than 125$. 8$ for Valleyfield deliveries. For members over 70 years old, no delivery fee.

Q: How can I see my order history?
R:  Under My dashboard, you'll see the order history file OR under the basket, in MY Account, you can select order history option.

Q: Is it possible to create a grocery list, or save some products that I want to order every week?
R: On top of the screen, you'll see Wish List, you can create a product wish list that will help you to make your weekly order.  

Q: Is it possible to change my pick up location?
R:  At the end of every order, you can change your pick up location, picking the one you would  like.

Q: How can I get, my bulk products if my pick up location isn't Rigaud?
R: You'll need to leave your bags and containers , identified with your name, are your pick up location the week before. They will be picked up , filled and sent back the week after. We're selling coton bags for bulk, made by  la Source d'Entraide , St-Lazare. Please note, only the clean bags and containers will be filled and you're responsable for their cleanliness.

Q; I've forgotten to confirm my order, it's tuesday morning..HELP!!
R: Early , tuesday morning, contact the market responsible , (514)262-5550

Q; I've received my order at my pick up location, I'm seing damaged goods, or I'm disappointed with the quality, or I have missing items, what to do?  
R: Contact the market responsible at (514)262-5550 or infomarche@csur.ca or the producer directly , you'll find the producer's informations under his profile. If you haven't received some items and there's no note on the your order , contact the market responsible.

Q: What to do to pick up you order at one of our drop-offs?

You're a new member at the Ecolocal Market, you need to get your order at one of our drop-off location? Here's how to do it!

1.Print your order or get access to it with your smart phone.
We strongly suggest to have your printed or electronical order on hand , to get an idea of the number of bags or containers that you'll need to bring. For example, you might have ordered frozen, fridge or shelf products, so you'll need a minimun of 3 bags .

2. Bring your own bags to transfer your order
You'll need to bring your own bags to transfer your order once you'll be at the drop-off location. You'll need to leave the ones that were used with your name at the location . We'll bring them back at the Market and they will be re-used. We have a limited number of bags and name tags, this is why it's important to leave them at the drop-off location.

3. How to get your oder, once you are at the drop-off location
For these drop-off locations, you'll need to present yourself at one of the staff member to get your order:

   - Ecolocal Market, Les Coteaux
   - Pharmacie Familiprix , Coteau-du-Lac
   - La Source d’Entraide , Saint-Lazare
  - Coop CSUR ,  Ste-Marthe

- Pharmaprix Boul.Monseigneur Langlois, Salaberry-de-Valleyfield
The staff member will give you the bags and containers that are under your name or where to pick them up.

- CrossFit Vaudreuil-Dorion, drop-off location  :
Self serve. Your bags will be in an identified Marché Écolocal fridge and the shelf products are on a table near the fridge. 

-Ecolocal Market, Rigaud :
You'll need to present yourself at one of the staff member or volonteer on site. Your order will be revised with you. If you are in a hurry, you can check your order yourself with your printed order on hand.

3 - Check carefully the name tags on the bags or the containers.
Once you get your bags, make sure that the nametags are really yours. Nametags are attached to the bags or containers. It's easy to make a mistake. We can have a member named Marc-André and another one named Marie-André .
For the Ecolocal Market in Rigaud, there's no name on the boxes , Boxes have numbers. We have a list of members with corresponding numbers.  

4 – Check that all the products on your printed order are there.
You need to check that all your products are there. Products that were not available or not delivered will be at 0 with the mention . If you have missing products, check in the fridge or freezer to see if it was dropped. If you don't have your printed order, a copy will be in the shelf bag. On that copy, you'll have the information of the number of bags that were delivered under your name ( Shelf, Fridge, Freezer) . *
* this exclude Rigaud Ecolocal Market , we're revising your order with you. Ceci exclu le point de cueillette de Rigaud, puisque la validation se fait sur place.

Satisfaction policy:

We're doing our best to offer fresh and quality products and your order is revised by volunteer before shipping. . Sometimes, during transport , products can get damaged. If it's the case, please contact us at infomarche@csur.ca  Same with missing products.

If you don't find the answer to your question, use the contact us , or send us an email to infomarche@csur.ca



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