What to do to pick up you order at one of our drop-offs?

Instructions for Picking Up Your Basket at Marché Écolocal

Welcome as a new member of Marché Écolocal! Here are the steps to follow to pick up your basket at one of our collection points:

1. Have a Copy of Your Order

We strongly recommend printing your order or having it accessible on your smartphone. This will allow you to know how many bags or bins are assigned to you. For example, if your order includes frozen, refrigerated, and shelf products, you should collect at least three bags or bins under your name.

2. Bring Bags or Bins

Please bring your own bags or bins to place your products in during pick-up. You will need to leave the bags and bins with your name on site so that we can reuse them. Since we have a limited number of bags and bins, it is essential to leave them at the location.

3. Pick Up Your Basket

At the collection site, approach one of the staff members to receive your basket. The available collection points are:

• Marché Écolocal in Les Coteaux

• Maison des jeunes in Rigaud

• Pharmacie Familiprix in Coteau-du-Lac

• Coop CSUR in Sainte-Marthe

• Pharmaprix, boulevard Monseigneur-Langlois, Salaberry-de-Valleyfield

• Tompol – Le Café

• Deux Grains au Moulin, Café-Bakery

• Sous les Oliviers in Vaudreuil-Dorion

• Omni-Centre in Pincourt

• B Factory in Sainte-Anne-de-Bellevue

Once on site, the staff member will give you the bags or bins under your name or show you where to collect them yourself.

4. Check Your Order

Once you have your basket, check that the bags or bins are correctly labeled with your name. Make sure all the products you ordered are included. If an item is missing, check the refrigerator, freezer, or nearby areas, as it may be there.

If you did not receive your invoice, a copy should be included in one of the bags or bins. The invoice shows the number of bags or bins corresponding to each type of product (freezer, refrigerator, shelf).

5. In Case of a Problem with a Product

We do our best to provide fresh, high-quality products. However, some items may not meet your expectations or may be damaged during transport. If this happens, please contact us to arrange a replacement or credit.

We thank you for your understanding and wish you an excellent experience with Marché Écolocal!

Sincerely,
The Marché Écolocal Team