What to do to pick up you order at one of our drop-offs?

Instructions for picking up your basket at Marché Écolocal

Welcome as a new Marché Écolocal member! Here are the steps to follow to pick up your basket at one of our pick-up locations:

1. Have a copy of your order

We strongly recommend that you print out your order or have it available on your smartphone. This will allow you to know how many bags or bins are allocated to you. For example, if your order includes frozen, refrigerated and shelf-stable products, you should pick up a minimum of three bags or bins with your name on them.

2. Bring your own bags or bins

Remember to bring your own bags or bins to place your products in during pick-up. Bags and bins bearing your name must be left on site for collection. As we have a limited number of bags and bins, it is essential to leave them on site.

3. Picking up your basket

When you're ready to pick up your basket, ask one of the people on site to do so. Here are the pick-up points available

Marché Écolocal in Les Coteaux

Maison des jeunes in Rigaud

Familiprix pharmacy in Coteau-du-Lac

Coop CSUR in Ste-Marthe

Pharmaprix, boul. Monseigneur Langlois, Salaberry-de-Valleyfield

Tompol Le Café

Deux Grains au Moulin, Café Boulangerie

Sous les Oliviers

Pharmaprix in Coteau-du-Lac

Omni-Centre in Pincourt

Once there, the person in charge will give you your bags or bins in your name, or will tell you where to pick them up yourself.

4. Check your order

Once you've received your basket, check that the bags or bins are labelled with your name. Also check that all the products you ordered are present. If you notice that an item is missing, take a look in or near the fridge or freezer, as it may be there.

If you haven't received your invoice, a copy should be included in one of the bags or bins. This invoice indicates the number of bags or bins corresponding to each type of product (freezer, refrigerator, shelf).

5. In the event of a product problem

We do our utmost to offer you fresh, quality products. However, some products may not meet your expectations or may be damaged in transit. If this is the case, please contact us to arrange a replacement or credit.

We thank you for your understanding and wish you an excellent experience with Marché Écolocal!

In solidarity,

The Marché Écolocal team

Translated with DeepL.com (free version)